Why

Why did it break?Why does it keep breaking?

WhySquared is an IT service for small businesses and individuals. Setup, support, custom PCs and websites, with every problem traced back to its cause so it doesn't come back next week.

Get in touch See how it works

Services

One point of contact for the technology you rely on, whether that's a five-person office or a single home setup. Work can be a one-off job or an ongoing arrangement.

Business IT setup
Domains, professional email, Google Workspace or Microsoft 365, shared drives and user accounts, set up properly from the start and documented so you know what you have and who has access to it.
  • Domain and email
  • User accounts
  • Shared drives
  • Device setup
Troubleshooting and repair
Slow computers, unreliable Wi-Fi, software that won't behave, printers that only work on some days. The aim is to find out why it happened, not just to get it working until the next time.
  • Performance
  • Wi-Fi and network
  • Software faults
  • Data recovery
Custom PC builds and upgrades
Workstations and gaming PCs specified around what you actually run, with parts chosen for the job rather than the spec sheet. Upgrades that make an existing machine worth keeping, and honest advice when it isn't.
  • Gaming PCs
  • Workstations
  • RAM and storage upgrades
  • Clean installs
Websites and online presence
Clean, fast websites that work on phones, with the domain, email and search setup behind them handled for you. Changes later are a message away, not a support ticket.
  • Small business sites
  • Domain connection
  • Search visibility
Security basics
Backups that are actually tested, two-factor sign-in, password managers and update routines. The unglamorous steps that prevent most problems before they start.
  • Backups
  • Two-factor sign-in
  • Password managers
  • Updates
Ongoing support
Someone to call when something stops working, who already knows how your setup is put together. Remote where possible, on site when it isn't.
  • Remote help
  • On-site visits
  • Regular check-ups

The two whys

The name comes from asking why twice: once to find what went wrong, and again to find what caused it. Pick a common problem to see how that plays out.

    These are typical examples of how a fault gets traced, not records of specific jobs.

    How a job runs

    The same four stages whether it's a single laptop or an office move.

    1. Ask why

      A short conversation about what's happening, when it started and what you need from your setup.

    2. Ask again

      Look past the symptom to the underlying cause, whether that's hardware, configuration or habit.

    3. Fix it

      Resolve the cause, on site or remotely, with a clear quote agreed before any work starts.

    4. Write it down

      Leave you with a plain record of what was done, so the next fix is faster, whoever does it.

    How the work is done

    A few rules that apply to every job.

    Plain English

    You'll know what was wrong, what was changed and why, without having to decode jargon.

    You keep control

    Accounts, passwords and admin access stay in your name. Nothing is locked to WhySquared.

    No unnecessary spending

    If a cheaper fix or a settings change solves the problem, that's what you'll be told, before any new hardware is suggested.

    Access only with permission

    Remote sessions start only when you approve them, and your files are looked at only as far as the fix requires.

    Who it's for

    Most work falls into one of two groups.

    Small businesses

    Teams without an IT department who still need things to run reliably every working day.

    • New office or new starter setup
    • Email and domain moves
    • Shared files and access control
    • Regular check-ups and support

    Individuals

    People who want their own technology to work without the guesswork.

    • PC builds and upgrades
    • Home network and Wi-Fi fixes
    • Backups and account security
    • Setting up new devices

    Questions

    If yours isn't here, send it by email.

    Can you help remotely?

    Yes. Most software, account and email problems can be handled over a remote session that you start and can end at any time. Hardware and network work usually needs a visit.

    Which areas do you cover on site?

    On-site work is based around Canterbury and the surrounding area. Get in touch with your location and it can be confirmed.

    How is the work priced?

    You get a quote after the initial conversation and before any work starts. Nothing is charged without your agreement.

    Do I need an ongoing contract?

    No. One-off jobs are fine. Ongoing support is there if you want someone who already knows your setup.

    Can you work alongside our existing IT provider?

    Yes. If you already have someone for part of your setup, the work can be scoped around them so nothing overlaps or conflicts.

    Contact

    Describe the problem or the project in a few lines and you'll get a reply with next steps.

    Based in Canterbury, Kent. On-site visits locally, remote support further afield.

    Useful to include

    • What's happening and since when
    • The device or service involved
    • Whether it's for a business or personal use
    • Your rough location, if a visit might be needed